Because ShadowSurf Premium subscriptions are purchased exclusively through the Google Play Store, all financial transactions, recurring billing, and initial refund requests are managed directly by Google's payment gateway. We do not store your credit card information, nor can we forcefully initiate a refund without Google's APIs.
01. Google Play 48-Hour Refund Window
If you purchase a ShadowSurf Premium subscription and are unsatisfied with the service, you can request an automated refund directly from Google Play within 48 hours of the original purchase.
How to request a refund via Google Play:
- 1. Open the Google Play Store app on your device or visit play.google.com.
- 2. Go to your Profile Icon > Payments & Subscriptions > Budget & History.
- 3. Find the ShadowSurf Premium order and select "Report a problem" or "Request a refund".
- 4. Complete the form and submit. Google typically resolves these within 1 to 4 business days.
02. Developer-Issued Refunds (Exceptions)
If the 48-hour Google Play window has passed, ShadowSurf Technologies reviews refund requests strictly on a case-by-case basis. We generally issue refunds ONLY under the following circumstances:
- The premium VPN servers experienced an unexpected downtime exceeding 48 consecutive hours.
- A critical technical bug in the app prevents you from using the premium features you paid for, and our support team cannot resolve it within 7 days.
- You were billed multiple times for a single subscription period due to a system error.
To request an exception refund, contact us via the in-app Support Chat or email us at contact.shadowsurf@gmail.com with your Google Play Order Receipt ID (Starts with GPA).
03. Cancellation of Subscription
You are free to cancel your recurring subscription at any time. Cancelling a subscription ensures that you will not be billed for the next payment cycle.
Important: Uninstalling the ShadowSurf application or deleting your Shadow ID account DOES NOT automatically cancel your Google Play subscription. You must cancel it explicitly via the Google Play Store Subscriptions menu.
04. No Pro-Rated Refunds
Unless required by applicable local law, we do not provide pro-rated refunds for partially used billing periods.
If you cancel your subscription halfway through your monthly or yearly billing cycle, you will not receive a partial refund. However, you will retain full access to all ShadowSurf Premium features until the end of your current paid billing period.
05. Chargebacks & Payment Disputes
If you initiate a chargeback or payment dispute directly with your credit card provider or bank without first attempting to resolve the issue through Google Play or our Support Team, we reserve the right to immediately suspend or permanently terminate your ShadowSurf Secure ID and block future access to premium features to prevent financial fraud.
06. Promo Codes & Discount Licenses
Any promotional licenses, complimentary days, or giveaway keys provided by ShadowSurf Technologies have zero cash value and cannot be exchanged, transferred, or refunded for real currency under any circumstances.