How can we help?
Support for SurveyMark is kept separate from the ShadowSurf Browser support and legal pages.
Email support
Report a bug, ask a question, or request help with SurveyMark.
Before contacting us
Please include your app version, Android version, device model, what you were doing, and a screenshot if it helps explain the problem.
Common questions
Why is my location inaccurate?
Location accuracy depends on the device, GPS signal, network conditions and surroundings. Try moving to an open area and wait for the accuracy reading to stabilize.
Where are my captured photos saved?
SurveyMark saves media according to the app's storage behavior and the options you select. Use the Gallery/Files tools on your device to locate saved media.
Can I import an existing photo?
Yes. Use SurveyMark's Import flow and review the available stamp options before saving the resulting copy.
How do I report a privacy concern?
Email contact.shadowsurf@gmail.com with the subject “SurveyMark Privacy”.